COMPANY POLICIES
APPOINTMENT ARRIVAL
To ensure that appointments begin promptly at the scheduled time, we ask that clients try to arrive 15 minutes early to allow time for clothing changes, restroom visits, or to complete any necessary paperwork or processes. We offer a 10-minute arrival grace period for appointments. The arrival grace period for virtual appointments is 5 minutes.
GRACE PERIOD DETAILS
Onsite: Late arrival to an onsite appointment will result in reduction of appointment duration, per minute late. It is considered a no-show if a client has not arrived for an appointment within 10 minutes of the start time.
Virtual: Virtual appointments must be joined within 5 minutes of the start time. Late arrival will result in reduction of appointment duration, per minute late. After the 5-minute grace period, the appointment will be canceled, resulting in forfeiture of the consultation fee.
Classes: Classes begin promptly at the start time. Attendees may arrive as early as 30 minutes before the start of a class to be checked in and seated. We allow a 10-minute arrival grace period. Late arrival to the class will result in reduction in class time. To minimize distractions, doors will close after 10 minutes, and no further entry will be allowed.
If a no-show occurs and more than 2 upcoming appointments are scheduled (as in a bundle), the No-Show fee must be paid by 7:00pm EST the evening before the next appointment. If 2 or more no-shows occur within a bundle and the client pre-paid, the bundle will be canceled, and the spa credit policy will go into effect.
EXPIRATION DATES & DEADLINES
LavishCare Spa Gift Cards do not expire. If attempting to redeem a gift card online that produces an invalid error, please call 404-965-0633. Registration deadlines for classes and events that have been missed will not be extended.*
*Except in the rare case of company-wide extensions
RESCHEDULES/CANCELLATIONS
Appointment rescheduling or cancellation requests must be submitted at least 24 hours prior to the appointment start time. Use the appropriate link in the confirmation email received at the time of scheduling.
Failure to reschedule or cancel within 24 hours will result in a $50 late cancellation fee which will be charged to payment source on file, or an invoice will be sent to the client. If a no-show occurs, a $50 no-show fee will be charged to the client's payment source on file in our system or an invoice will be sent to the client. If more than 2 no-shows or late cancellations (combined) occur within a bundle or package, the bundle/package will be cancelled. If a bundle or package is canceled and is not paid in full, a $250 bundle cancellation fee will be charged to the client’s card on fie or sent via invoice. All fees must be paid upon receipt of invoice. LavishCare Spa reserves the right to pursue legal action for nonpayment. Any upcoming appointments will be canceled, and client will be ineligible for booking additional appointments for a minimum of 180 days, or indefinitely, based on history. Please contact Customer Service with questions regarding this policy. clientservices@lavishcarespa.com.
MEMBERSHIPS
Memberships require a 6-month commitment. If a member requests to cancel a membership and less than 6 months have passed since signing up, an early termination fee of 50% of the cost of the remaining months will apply.
Early Termination Fees based on Tier/Type:
Brazilian: 5 months ($112.50), 4 months ($90), 3 months ($67.50), 2 months ($45), 1 month ($22.50)
Gold: 5 months ($250), 4 months ($200), 3 months ($150), 2 months ($100), 1 month ($50)
Platinum: 5 months ($487.50), 4 months ($390), 3 months ($292.50), 2 months ($195), 1 month ($97.50)
Diamond: 5 months ($937.50), 4 months ($750), 3 months ($562.50), 2 months ($375), 1 month ($187.50)
PAYMENTS
Payment at the time of booking is optional; however, a credit or debit card is required to make reservations. A credit card number must be obtained when booking appointments over the phone. The card will not be charged unless the client prefers to pre-pay. Payment for packages, gift cards, and memberships must be made at time of purchase.
CONSULTATION
If a client schedules an appointment within 7 days of a paid consultation, the consultation fee will be applied toward the cost of services. This is our method of offering free consultation.
PAYMENT PLAN
LavishCare Spa offers an in-house payment plan called 4DRIP. It is the client’s responsibility to read and understand the terms and conditions and before selecting a payment plan. Currently, XL Bundles are auto-enrolled in the 4DRIP Payment Plan, making it easier to pay for multiple treatment sessions.
SPA CREDIT
If an appointment is canceled within the allotted cancellation period and was pre-paid, a spa credit will be issued to the client, in lieu of refund. We otherwise govern this process according to the cancellation policy. Spa credit will be granted on pre-paid bundles, if canceled at least 24 hours before the first appointment.
If not cancelled within 24 hours, a $250 late bundle cancellation fee will be deducted from the amount paid and the client will be issued spa credit for the remaining amount. Spa credit does not expire and may be transferrable. All sales are final on self-care products and apparel; therefore, these purchases are not eligible for spa credit.
WELLNESS STATEMENT
The LavishCare SPA team is committed to providing a safe and healthy environment for our clients, employees, and the communities we serve. Our staff follows universal precautions, including the use of personal protective equipment (PPE), hand hygiene, and various safety protocols to reduce the risk of infection using clean and/or sterile technique, as applicable to each procedure and process. Gloves, hand hygiene, anti-microbial wipes, and surface disinfectant are used before and after all client care encounters.
Facemasks are optional for clients and staff at this time. Please notify staff of any fever of 100.2 or higher within 24 hours of appointment time. If a client reports or displays any flu-like symptoms within 24 hours of an appointment, the appointment should be rescheduled for a later time. The company reserves the right to request a negative Covid-19 test result before the appointment can be rescheduled.
PRIVACY
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
We may collect information about you in a variety of ways. The information we may collect on the website includes:
PERSONAL DATA
Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you use our contact forms on the website or when you choose to participate in various activities related to the website such as social media. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features.
DERIVATIVE DATA
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
TECHNOLOGIES
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
INTERNET-BASED ADVERTISING
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. You have the right to opt out of interest-based ads, using the available opt-out tool.
THIRD-PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD-PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
FAIR INFORMATION PRACTICES
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
CONTACTING US
If there are any questions regarding this privacy policy, you may contact us using the information below.
LavishCare SPA, Inc.
1240 Sigman Rd NW Suite 103 Conyers, GA 30012
(404) 965-0633